ORDERING
Online ordering is now easier than ever. Monster Muscle uses Paypal, recognized
worldwide for its secure shopping platform. Use a Paypal account, any major
credit card or e-check. Shop for all of your training needs and simply add
items to your shopping cart by clicking the "Add To Basket" button
located in the product listing. Whenever you are ready to finalize your
order, just click the "Checkout Now" button in your basket. Enter
your billing and shipping information, and then confirm payment information
and order completion and you are on your way. Your information is collected
on a highly-secured site (SSL 128-bit encryption.) If you want to pay by
check or money order, orders can be submitted by mail. Mail to Monster Muscle,
PO Box 3224, Coeur d'Alene, ID 83816. Include $8 for shipping. Please Note:
Credit Card Orders, your bill-to and ship-to addresses must match or be
on record with your credit card company. For e-check orders, until the funds
transfer is complete, your order will not be processed. This may take three
to four business days. In the event that there is a problem in retrieving
funds from your account, the waiting period may be longer.
EXPECTED
DELIVERY TIMES
Most orders ship out the same day at Monster Muscle. If something is out
of stock, or a wait is expected we will do our best to contact you. An
e-mail will be sent to the address provided to Paypal when you placed
your order. Powerlifting gear, unless in stock, may take 7-10 days for
production. Additional customizations on powerlifting apparel may take
up two two weeks for production. Colored belts are custom made to order
and take approximately 3-4 weeks for delivery. Check your e-mail regularly
after your order is placed.
SHIPPING METHOD
Monster Muscle ships all packages by Priority Mail through the United
States Post Office. Priority Mail normally takes 2-3 business days. Monster
Muscle reserves the right to ship via a different shipping carrier than
the one selected when an order is placed. We do this only to expedite
orders in some cases where the shipping costs will be less for the alternate
carrier - and the nominal delivery time will be the same or faster. Please
phone express orders into our phone operators using any major credit card.
You will be billed the exact shipping requested. We do not mark up express
shipping.
INTERNATIONAL
ORDERING
We welcome all international orders placed on our website. Prices on our
website are in US dollars. All fees and duties associated with orders
will not be included in the shipping but will be due to the local customs
agency in order to receive the product. You will initially pay the $8
US Flat Rate Shipping Fee when your order is placed. When your package
is ready to ship, your parcel will be weighed and a bill for the difference
in actual shipping will be e-mailed to you using Paypal. When the shipping
bill is paid the package will be released and shipped using International
Priority Mail. We handle numerous international orders daily and it is
a simple process. Please watch your e-mail for the shipping bill.
INVENTORY
AND PRODUCT INQUIRY
We stock thousands of products. If you have a specific question about
inventory availablility or require more information about a particular
product, please e-mail Judy Sverchek at
judysver@yahoo.com
for a prompt response.
CUSTOMER
SERVICE
At Monster Muscle, we value your business. We have been in the business
for over 13 years and have realized that our existence is meaningless
without you! Because of this, we treat every order with equal importance
and pride ourselves on providing our clients with the right equipment,
at the right price, at the right time! If you are not satisfied for any
reason or if you have suggestions on how we might provide better service
to our customers, do not hesitate to drop us a line and let us know how
we are doing. As the electronics and computer industries have grown, we
have kept up with market trends and customer demands to provide you with
cutting edge technology at affordable prices. So....thanks again for stopping
by MonsterMuscle.com. We are constantly adding products to our expanding
inventory so make sure to check back often.
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